GRRRRRRRRRRRRRRRRRRR!!! So Frank* (name has been changed to protect the asshole) has been amazingly normal since my best-friend/old-roomie/manager left to move back home (I miss her). It's even been relatively easy to work with him....much surprise! But then tonight, he throws his little hissy fit over tip divisions AGAIN -- since this happens every few weeks.
First he starts off by counting the tip jar, asking how we did tonight, and wanting to divide it. I said "Frank, Jesus, let me run the tips -- go, go clean the kitchen." And still he hovers -- watches me count. I'm thinking -- WHAT THE HELL? I always divide tips precisely. Usually to the nickel. So I'm always really surprised when he has a problem. So finally, as he hovers while I try to make $10.25 happen for each of us with no $10s and only 4 $5s in the drawer, I'm like -- "What is it?" He's like, "I want to do it, because it never seems to turn out evenly for me when you do it." Now that's insulting! So I said, "What do you mean? I always divide it fairly." To which he says, "Then why did Stephanie* get more than I did when you did tips earlier?" I said, "Oh, well you came it at 6:25, she was here at a little after 6, the $2 was the difference. If you're so concerned, don't be late." Then all hell breaks loose. Because he was there at 6:20, not 6:25 and Steph clocked it at 6:10. So how could we possibly make $8 in that 10 min? To which I responded that the credit card time stamps showed that those two tips came in during that time.
Then he starts to bitch about the fact that he bussed tables and whatnot starting at 6:20 and then prepared the food for the orders that would have come in around 6:10, because we were slammed. So because he had to deal with the tipped orders at all (food prep to bussing) then he should be included in those tips.
AND STEPH (who has always been reasonable) AGREED WITH HIM?!?!?!?! They've become butt-buddies since the old manager left, which is even more obnoxious.
To my understanding and knowledge, tips have always been divided out when someone new comes on shift. So today, tips should have been divided at 5 when Blake came on, 6:10 when Steph started and 6:20 when Frank started. Yeah that's a little too exact even for me, so I divided tips at 5 and 6 and then when Frank came in -- kind of estimations when Frank came in, because I knew what should have been divided out for Blake and I prior to 6 and then I went by the time stamps on the 2 credit card receipts for those 20 minutes. So Steph got the benefit of 10 minutes or so. But it has never mattered what's going on when you start. Unless it's a huge ass party that tipped a million dollars -- then we tip by effort. Say if Rachel clocked out at 6 and the party that she'd served from 5-6 closes their tab at 6:10 and leaves a >$5 tip -- and sometimes even less than that -- then we staple it to her time card. But I don't think it's ever been reverse. If people are coming in at 5:50, tip $8 and a new person arrives to work at 6 -- we just pull the tips at 6 and divide them. I don't think anyone has ever held back the tips that came in just before a shift just because that person will be helping to serve unless for some reason it was a huge tip for a large group.
And furthermore, by that logic, wouldn't it make sense then that I demand a portion of the tips Frank and Steph made from say 11-12 tonight, because when I got in at 12 I did dishes for an hour -- so I should get some of what all of those people tipped, because I'm working on their order? I think that it makes sense based on his arguments, but it's just not practical. Tips start for you at the time you clock in, regardless of whether or not you deal with the orders that came in slightly before you clocked in. Sometimes that sucks, but sometimes it sucks on the other end too. I bussed and washed for an hour tonight and didn't get the tips from when they were busy prior to midnight.
I ended up giving him $2 to shut him up, but we didn't really reach an agreement. And Steph agrees that I should have tipped him in on the $8 - that's never how it's worked -- even though they claim they always leave tips in the jar when
"you" (meaning me) would come in late. Whatever!
I just feel ganged up on. And I thought I was being fair. Sure I understand the logic of dividing tips based on effort put in to a particular order, but that's just on practical. Sometimes you can bust your butt for 2 hours and get $1 for your efforts. Sometimes you barely do a thing and make $15. That's just the nature of tips, since we don't have a particular person in charge of a particular table/tables like a normal, sit-down restuarant. Sometimes people tip at the cash register, sometimes they tip at the table. It's been my understanding that unless it's a tip large enough, or a group large enough to make an issue over, the tips that are in the jar/can be run on a credit card start and end when you arrive and leave, unless the rest of the crew makes note that you put extra effort into a particularly large tipping order. And over the long run it should come out more even anyway.
AAAAAAAAAAAAAAAAGGGGGGGGGGGGGGGGGHHHHHHH
HHH!!!! I hate them -- I hate the drunks -- and I'm really starting to hate this job. I've been debating whether to tell my boss to make every effort not to schedule me with Frank, because I can't handle his bossing and his bitching -- but I'm only here until June 15th anyway. That's barely 5 more weeks; and there really isn't anybody else good enough to work late nights. Then I thought maybe I should just put in my 2 weeks -- but Rachel is quitting on the 10th and the boss just gave me a raise and a the 3 newbies are already giving him a headache. If I make him find a 4th new person I think he's going to loose it.
The shit I put up with to pay for school...